Effective Date: August 1, 2025
Integrity Steam (“Integrity Steam,” “we,” “us,” or “our”) operates the website located at integritysteam.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or request a quote or service from us.
By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide to Us
When you fill out a quote request, contact form, or other form on our Site, we may collect:
- Name
- Email address
- Phone number
- Service address / location
- Details about the service you’re requesting
- Any other information you choose to include in a message to us
Information Collected Automatically
When you visit our Site, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and the date/time of your visit. This is typically collected through standard web server logs and, if enabled, analytics or cookie technologies (see Section 5, “Cookies and Tracking Technologies”).
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Schedule, provide, and manage our cleaning services
- Communicate with you about your request or an ongoing service relationship
- Maintain records of customers and prospects in our internal customer management system
- Improve our Site and services
- Comply with legal obligations
3. How We Store and Manage Your Information
When you submit a form on our Site, the information is transmitted securely to our internal customer relationship management (CRM) system, which we host and operate ourselves. This system is used solely by Integrity Steam to manage quotes, leads, and customer records — we do not sell, rent, or share this information with third-party marketers.
4. Sharing of Information
We do not sell your personal information. We may share information only in the following limited circumstances:
- Service providers: With vendors who help us operate our business (e.g., website hosting, email delivery), and only to the extent necessary for them to perform those services.
- Legal requirements: If required to do so by law, subpoena, or other legal process, or to protect the rights, property, or safety of Integrity Steam, our customers, or others.
- Business transfers: In connection with a merger, sale, or transfer of business assets, subject to standard confidentiality protections.
- Commincation consents: Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
We do not transfer, share, or disclose consumer SMS registration data or related personal information to any external organizations for any purpose, even with consent, except as strictly required by law.
5. Integrity Steam Cleaning Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@integritysteam.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
6. Cookies and Tracking Technologies
Our Site may use cookies or similar technologies to help the Site function properly and, if applicable, to understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.
7. Data Security
We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining customer and business records, unless a longer retention period is required or permitted by law.
8. Your Choices and Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legitimate business and legal record-keeping needs
- Opt out of non-essential communications from us
To make a request, contact us using the information in Section 11 below.
9. Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Integrity Steam Cleaning LLC
PO Box 551, Watertown, MN 55388
(952) 295-3940
integritysteam.com